To help organizations meet expanding collaboration needs, Cisco provides a collaboration architecture consisting of four collaboration products:
- TelePresence - Cisco TelePresence provides next-generation video conferencing, where everyone, everywhere can be face-to-face and more effective through the most natural and lifelike communications experience available.
- Collaboration Applications - Stay connected and productive with voice, video, and web conferencing; messaging; mobile applications; and enterprise social software. For example, cisco WebEx Meetings enables users to create and attend web conference calls. Users can meet to present ideas, share desktops, work on files together, and collaborate with others. Callers can see one another using webcams and meetings can be recorded for those unable to attend.
- Customer Collaboration - Customer collaboration creates the foundation for positive customer service, a primary factor in building a stronger business. An example of this is Cisco SocialMiner social media customer care solution. It can help companies proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites.
- Unified Communications - View, optimize, and manage the entire communications system from one screen. With Cisco Unified Communications, organizations can seamlessly manage voice, video, mobility, and presence services between IP endpoints, media-processing devices, voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications.